Privacy Policy

This Privacy Policy explains how Shanaly Soko (“we”, “us”, “our”) collects, uses, shares, and protects information when you use our website and marketplace services (the “Service”).

Shanaly Soko is a marketplace storefront. Products may be listed by independent sellers (“Stores”). Where a Store is responsible for fulfilling your order, we share the information needed for that Store to process and deliver the order.

This document is a general policy for the Service and is not legal advice. If you operate a Store or process payments, you may need additional policies to meet your legal and regulatory obligations.

Information we collect

• Account information: name, phone number, email address (if provided), and login credentials (stored securely).
• Order and delivery details: items you purchase or add to cart, delivery address, delivery notes, and contact information required for fulfillment.
• Communications: messages you send to us via support channels, and your preferences (for example, language or notification choices).
• Device and usage data: basic information about how you interact with the Service (for example, pages viewed, approximate location inferred from IP address, browser type, and device identifiers).
• Cookies and similar technologies: we use cookies/local storage to keep you signed in, remember your cart, and improve performance and usability.

How we use information

• Provide the Service, including search, product pages, and cart functionality.
• Create and manage accounts and authenticate users.
• Process orders and share necessary details with Stores for fulfillment.
• Provide customer support and respond to requests.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Improve and monitor performance, reliability, and user experience.

How we share information

We share information only as needed to operate the Service, including:

• With Stores: when you place an order or request delivery, we share the details necessary to confirm, fulfill, and deliver your order (such as your name, phone number, delivery address, and ordered items).
• With service providers: hosting and infrastructure, analytics, customer support tools, and other vendors that help us run the Service (under appropriate confidentiality and security obligations).
• For legal and safety reasons: if required by law, court order, or to protect the rights, safety, and security of users, Stores, and the Service.
• Business transfers: if we are involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

Data retention

We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may differ depending on the type of information and how it’s used.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or object to certain processing of your information. You can also update certain account information from your account page when available.

To request access or deletion, contact us via the Support page. We may need to verify your identity before responding.

Children’s privacy

The Service is not intended for children. If you believe a child has provided personal information, contact us so we can take appropriate steps.

International transfers

Your information may be processed in countries where we or our service providers operate. We take steps designed to ensure appropriate safeguards are in place when transferring information across borders.

Changes to this policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above and, where appropriate, provide additional notice.

Contact

For privacy-related questions, contact us via Support.