7 Day Return Policy
Last updated: April 29, 2026
Simple promise
Eligible Shanaly Soko marketplace purchases can be requested for return within 7 days after delivery. The item must be unused, complete, and in the same condition received.
Eligible returns
- The wrong item was delivered.
- The item arrived damaged or defective.
- The item is materially different from the product page description.
- The seller approves a return request for another valid reason.
Items that may not qualify
- Used, damaged, incomplete, or altered items after delivery.
- Perishable food, hygiene-sensitive goods, and custom-made items unless faulty.
- Items returned without packaging, accessories, receipt, or order tracking details.
- Requests made after 7 days from delivery.
How to request a return
- Go to the support page and share your order tracking code.
- Explain the issue and attach clear photos where needed.
- Keep the item safe until the seller or support team confirms the next step.
Refunds and exchanges
If a return is approved, the seller may offer a replacement, exchange, repair, store credit, or refund depending on the product and issue. Refund timing can depend on the payment method and payment provider.
Marketplace role
Shanaly Soko helps connect buyers and sellers and can help route support requests. Sellers remain responsible for product quality, fulfillment, warranty decisions, and approved return handling unless Shanaly Soko explicitly states otherwise.